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FAQ

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  • How can I pre-register a Shore Excursion?

    You can pre-register your shore excursions online by going to Manage My Cruise and logging in with your booking reference and the lead surname in your booking. Please note Shore Excursions cannot be pre-registered over the telephone.

    Alternatively, please return the completed shore excursion pre-registration form (that you will receive in your Pre-Sailing pack) at your earliest convenience to:

    Shore Excursions
    Cruise & Maritime Voyages
    Gateway House
    Stonehouse Lane
    Purfleet
    Essex
    RM19 1NS

    It is strongly recommended that you use our pre-registration service as several of the excursions that we offer may have limited capacity. All excursions are subject to availability. The final date for pre-registration of excursions is 5 days prior to sailing date. From this date, excursion pre-registration and amendments may only be made at the Shore Excursions Desk onboard, subject to availability.

  • When will I be able to pre-register for my Shore Excursions?

    Shore excursion information is sent approximately 8 weeks prior to departure in a Pre-Sailing Pack along with other important pre-cruise information. Shore Excursions will then be available to view and pre-register online through Manage My Cruise. It is not possible to pre-register or view excursions via Manage My Cruise before this time.

  • How much will my Shore Excursions cost?

    In your Pre-Sailing Pack, you will receive a Shore Excursion Pre-Registration Form which details the selling prices of each excursion on your cruise. You will also find the selling prices of your excursions in Manage My Cruise.

  • How do I pay for my Shore Excursions?

    Pre-Registered Shore Excursions are automatically debited to your shipboard account. Payment is not required pre-cruise.

  • Can we pay separately for our Shore Excursions?

    Yes. All pre-registered excursions will be charged to an individual passenger’s onboard account.

  • Can I request a private arrangement?

    Yes. Please e-mail shore.excursions@cruiseandmaritime.com, or call on 01708 893100, for all private arrangement enquiries. This cannot be guaranteed in all ports of call, but we will liaise with our local agents and do our best to accommodate requests.

  • Can I take a wheelchair or scooter on a Shore Excursion?

    For panoramic coach tours with photo stops: yes, as long as the wheelchair or scooter can collapse and can fit into the hold of a coach, and you can negotiate the large steps on to and off of the coach without aide. Please read the ‘Please Note’ sections of out Shore Excursion brochure descriptions carefully.

    For coach tours including entrances into places of interest: the wheelchair or scooter must be able to collapse and fit into the hold of a coach, and you must be able to negotiate the large steps on to and off of the coach without aide. Please read the ‘Please Note’ sections of our Shore Excursion brochure descriptions carefully regarding the accessibility of the various places that the excursion will visit. If this is not explicitly stated in the Shore Excursion description, please contact us directly on shore.excursions@cruiseandmaritime.com, or call on 01708 893100 so that we may research and advise.

    Where an alternative form of transport is used (i.e. a boat or 4x4 jeep): If accessibility is not directly stated in the ‘Please Note’ section of our Shore Excursion brochure, you will need to check before pre-registering this excursion. Please e-mail shore.excursions@cruiseandmaritime.com, or call 01708 893100.

    In some ports of call, it is possible to organise private tour arrangements with wheelchair adapted vehicles: Please e-mail shore.excursions@cruiseandmaritime.com, or call 01708 893100, for any wheelchair/mobility related enquiries. Please note that this option is not always available in the more remote ports of call, and this can be an expensive service.

  • How can I see that my Shore Excursions are confirmed?

    You can view, download and print your Shore Excursion Confirmation by going to Manage My Cruise and logging in with your booking reference and the lead surname in your booking. Click on ‘View/Edit Pre-Registered Excursions’ to display a list of the excursions that you have pre-registered. Click on ‘Print’ to save or print a copy of your Shore Excursion Confirmation.

    If you receive the following message ‘No excursions were booked’, this means you have not yet been pre-registered for any excursions. If you believe this to be incorrect please e-mail shore.excursions@cruiseandmaritime.com, or call 01708 893100 so that we can investigate.

  • If you wish to make any amendments, additions or cancellations to your shore excursion pre-registrations, then please log into Manage My Cruise via our website at least 5 days prior to sailing. You will need your booking reference and the lead name on your booking to hand.

  • Can I cancel or amend my pre-registered Shore Excursions before sailing?

    Yes. If you wish to make any amendments, additions or cancellations to your shore excursion pre-registrations, then please log into Manage My Cruise via our website at least 5 days prior to sailing. You will need your booking reference and the lead name on your booking to hand.

  • Can I cancel or amend my pre-registered Shore Excursions on board?

    Yes, but there will be a charge. Confirmed bookings: From sailing day until bookings close (usually between 24-48 hours before reaching a port of call), a cancellation fee of 20% will be charged on any confirmed excursion cancelled by guests for any reason other than certified medical conditions. After bookings have closed the cancellation fee is 100%, unless the cancellation is for medical reasons duly certified. Any cancellations within 24-48 hours before reaching a port of call will incur a 100% charge. On some excursions, closing dates are earlier than mentioned above and may have a higher charge. On these occasions the details are included in the Shore Excursion description notes.

  • What will happen if a Shore Excursion is cancelled by CMV?

    In the event of an excursion being cancelled, prior to operating, for reasons beyond our control, a full refund will be credited to your shipboard account. Please be aware that all excursions are subject to a minimum number of guests participating. If this minimum is not achieved the Shore Excursion team will advise guests and a refund will be applied to your on board account.

  • What should I do if a shore excursion is full?

    If a shore excursion is full, you can add yourself to the waitlist in Manage My Cruise.  If CMV are able to increase the capacity of the excursion then, anyone waitlisted, will be automatically registered for the excursion, subject to availability. In cases where availability on an excursion is limited and there is no possibility of increasing availability, the option to be added to the waitlist will not be possible.

  • If I am taking a shore excursion where a meal is provided, can you arrange specific dietary arrangement?

    In the majority of ports this should be possible. Please ensure that you visit our Shore Excursion team when on board to advise them of your dietary requirements so that they may liaise with the local operator. This should be done at least 48 hours before the departure of the tour.

  • Are comfort stops provided when taking a shore excursion?

    On the majority of tours we aim to provide comfort stops where possible either specifically or during free time. Please be aware that at some venues, local currency may be required to use the facilities if visited independently of our groups.

  • Are the shore excursion coaches air-conditioned?

    Where possible our local operators will provide air-conditioned or forced air coaches. If the vehicle is fitted with these then it will be used.

  • Is there a shuttle service

    If a shuttle service is required owing to port regulations or the distance from the berth to the town/city centre, a service may be provided by the port authority, tourist office or CMV. On some occasions, a chargeable transfer service may be organised. Full information will be given on board in such instances.

  • Can a seat on a coach be reserved?

    We are unable to accommodate individual requests to reserve seats on coaches. As a general rule we will reserve a small number of seats towards the front of coaches allocated for panoramic tours including minimal walking. Guests with mobility aids may be invited to use these seats when they board the coach but due to the nature of these tours it is not possible for us to reserve for all guests with limited mobility.

  • Are there toilet facilities available on board the coaches?

    This cannot be guaranteed and even if they do, some countries have rules regarding their use, often not permitted whilst the coach is in motion. We try to provide regular toilet stops during our tours but this is not always possible in some areas of the world we are visiting.

  • Can my party all travel together on the same coach/vessel?

    Yes. All we ask is that you meet onboard before proceeding ashore for your tour so you all arrive at the same time. Explain to the Shore Excursion Team present on the quayside how many of you are in your party and they will ensure you are all allocated to the same coach/vessel.